Attendance Policy

Tardy Policy

While starting the speaking session on time and getting the full 30-minute speaking is preferred, we understand that you have a busy schedule and that you may be late on occasion.

Coaches will await your arrival for 10 minutes from the scheduled start time of the session.

If you do not attend the speaking session during the first 10 minutes, the session will be automatically cancelled as an absence. Transfer coupon will not be given.

Please note that coaches can not extend the speaking session if you are late, as they may have other sessions scheduled immediately after your session.

If you are absent without notice you will lose the booked speaking session. You can not receive a transfer coupon for a speaking session you did not attend.

Cancelling Your Speaking Session

You can cancel your booking up to 24 hours before the start of the speaking session without losing your session count. If you cancel within 24 hours of the session start time, you will forfeit one session.